Shipping policy
Shipping Origin
All orders are shipped directly from China.
Shipping Address:
Room 31-5, Building 13
Xianwai City Garden
Liangjiang New Area
Chongqing, China
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Time
United States / Canada / Europe
10–20 Business Days
Malaysia & Southeast Asia
7–15 Business Days
Other Countries
15–25 Business Days
Please note that delivery times are estimates only and may vary due to customs inspections, weather conditions, peak seasons, carrier delays, or other circumstances beyond our control.
Shipping Fees
FREE Worldwide Shipping on Orders Over $59 USD
For orders under $59 USD, shipping costs will be calculated automatically at checkout based on the destination country and package weight.
Additional customs duties, import taxes, VAT, or other local charges may apply depending on your country's regulations. These charges are the responsibility of the customer.
Shipping fees are non-refundable once an order has been shipped.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
You can track your package using the provided tracking information.
Lost, Delayed, or Damaged Packages
If your package is lost, damaged, or significantly delayed, please contact us as soon as possible.
Email: support@starlightaura.com
We will do our best to assist you in resolving the issue.
Customs & Import Duties
International shipments may be subject to customs inspections and import duties.
Customers are responsible for any customs fees, import taxes, VAT, or local charges required by their country.
Contact Us
AuraLuxe
Email: support@starlightaura.com
Business Address:
Room 31-5, Building 13
Xianwai City Garden
Liangjiang New Area
Chongqing, China